It is vital to bear in mind that organizational change is not an intellectual process concerned with the design of ever-more-complex and elegant organisational structures. It is to do with the human side of the enterprise and is essentially about changing people’s attitudes, feelings and – above all else – their behaviour. The behaviour of the employees affects the success of the organization. Strategic implementation requires support, discipline, motivation and hard work from all managers and employees.
Influence Tactics: The organizational leaders have to successfully implement the strategies and achieve the objectives. Therefore the leader has to change the behaviour of superiors, peers or subordinates. For this, they must develop and communicate the vision of the future and motivate organizational members to move in that direction.
Power: it is the potential ability to influence the behaviour of others. Leaders often use their power to influence others and implement the strategy. Formal authority comes through a leader's position in the organization (He cannot use the power to influence customers and government officials) the leaders have to exercise something more than that of formal authority (Expertise, charisma, reward power, information power, legitimate power, coercive power).
Empowerment as a way of Influencing Behavior: The top executives have to empower lower-level employees. Training, self-managed work groups eliminating whole levels of management in the organization and aggressive use of automation are some of the ways to empower people at various places.
Political Implications of Power: Organization politics is defined as those set of activities engaged in by people to acquire, enhance and employ power and other resources to achieve preferred outcomes in organizational settings characterized by uncertainties. Organizations must try to manage political behaviour while implementing strategies. They should;
Define job duties clearly.
Design job properly.
Demonstrate proper behaviours.
Promote understanding.
Allocate resources judiciously.
Leadership Style and Culture Change: Culture is the set of values, beliefs, and behaviours that help its members understand what the organization stands for, how it does things and what it considers important. Firms' culture must be appropriate and support the firm. The culture should have some value in it. Changing the corporate culture involves persuading people to abandon many of their existing beliefs and values, and the behaviours that stem from them, and to adopt new ones. The first difficulty that arises in practice is to identify the principal characteristics of the existing culture. The process of understanding and gaining insight into the existing culture can be aided by using one of the standards and properly validated inventories or questionnaires that several consultants have developed to measure the characteristics of the corporate culture. These offer the advantage of being able to benchmark the culture against those of other, comparable firms that have used the same instruments. The weakness of this approach is that the information thus obtained tends to be more superficial and less rich than material from other sources such as interviews and group discussions and from studies of the company’s history. In carrying out this diagnostic exercise, such instruments can be supplemented by surveys of employee opinions and attitudes and complementary information from surveys of customers and suppliers or the public at large.
Values and Culture: Value is something that has worth and importance to an individual. People should have shared values. This value keeps everyone from the top management down to factory persons on the factory floor pulling in the same direction.
Ethics and Strategy: Ethics are contemporary standards and a principle of conduct that governs the action and behaviour of individuals within the organization. For the business system to function successfully,, the organization has to avoid certain unethical practices and the organization has to be bound by legal laws and government rules and regulations.
Managing Resistance to Change: To change is almost always unavoidable, but its strength can be minimized by careful advance. Top management tends to see a change in its strategic context. Rank-and-file employees are most likely to be aware of its impact on important aspects of their working lives. Some resistance planning, involves thinking about such issues as Who will be affected by the proposed changes, both directly and indirectly? From their point of view, what aspects of their working lives will be affected? Who should communicate information about the change, when and by what means? What management style is to be used?
Managing Conflict: Conflict is a process in which an effort is purposefully made by one person or unit to block another that results in frustrating the attainment of the other goals or the furthering of his interests. The organization has to resolve the conflicts.
Linking Performance and Pay to Strategies: To implement the strategies effectively the organization has to align salary increases, promotions, merit pay, bonuses etc., more closely to support the long-term objectives of the organization.
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